JOB SUMMARY:

Provides mid level desktop, server, network, and conferencing (hardware and software) technical support, to maintain existing UTMB computer systems, to include off-Island locations, with extensive day trip travel and possible overnight travel with appropriate approval.

ESSENTIAL JOB FUNCTIONS:

·        Provides general assistance in analyzing, administering, and maintaining the performance of local and wide area networks.

·        Maintains desktop computer software applications and operating systems.

·        Assist staff in functionality of current software applications and hardware tools.

·        Supports and deploys system images via departmental standards.

·        Installs necessary cabling as necessary for network, telephone, and video connections.

·        Provides reports on desktop, server, networking, and/or conferencing to upper level technicians and management as required.

·        Establishes a standard product such as a switch, a router, a server, a desktop computer, a laptop, a printer, a scanner, etc. based on requirements and instruction from me and associated documentation.

·        Creates a method of support for something, a way to fix a particular problem, a technical methodology for fixing a problem and thoroughly documents the process, typically a step by step process.

·        Mentors and trains new staff on existing processes and methodologies.

·        Provides backup support for other team members.

·        Evaluates new hardware for standard operations.

·        Adheres to internal controls and reporting structure.

MARGINAL OR PERIODIC JOB FUNCTIONS:

·        Performs related duties as required.

REQUIRED EDUCATION / EXPERIENCE:

Associate's degree or equivalent in related field and one year of related experience.

EQUIPMENT:

·        Desktop and laptop computers

·        Servers

·        Windows XP Professional and/or current UTMB operating systems

·        Remote desktop

·        VNC

·        Microsoft Active Directory

·        Group Policy Objects

·        Windows servers

·        T1

·        Cisco routers

·        Ethernet switches

·        Wireless access points

·        Symantec Ghost

·        Software deployment

·        Terminal emulation software

·        Laser and deskjet printers

·        Scanners

·        Electronic  time capture system

WORKING ENVIRONMENT/LOCATION OF POSITION:

In State and some Federal prisons, as well as other off-Island clinics, clients, and customers both local and remote.

OTHER:

Specific job requirements or physical location of some positions allocated to this classification, may render this position security sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code.

State Security clearance is required, and Federal Security clearance may be required as well.